mtbeds.co.za Terms and Conditions

mtbeds.co.za brought to you by Nav Platform (Pty) Ltd (2023/917357/07) a member of the FirstRand Group, herein referred to as “the Company”. These terms and conditions form the entire agreement between you and us regarding your purchase of mtbeds.co.za travel services, including but not limited to accommodation services, car hire services, flights, transfer services.


The Company acts as an agent for Suppliers by accepting Bookings and payments from you on their behalf. Each Booking for a travel product from a Supplier will constitute a direct agreement between you and the relevant Supplier on that Supplier's Service Terms. Each Supplier's Service Terms can be obtained from the relevant Supplier and it is your responsibility to familiarize yourself with their terms before submitting a booking. Meaning that your rights pertaining to travel, accommodation and/or related services are enforceable against the Supplier only and are regulated by their specific Service Terms, whereas these terms and conditions apply to the processes described herein only and determine the rights and obligations you have against us in respect of such processes only.


By making Bookings with these Suppliers through our platforms you consent to you and your travel companions' relevant personal information being made available to the Supplier to process the booking and the transaction and to the relevant personal information being retained by the Supplier, where applicable, in accordance with prevailing legislation.


Where you make a booking for another traveller, you will be required to confirm that you have that traveller's permission to provide their personal information for purposes of that booking, and that you understand that the information will be stored for usage within the FirstRand group in accordance with the provisions of the FirstRand group privacy policy. This policy is available for viewing at the following website address, https://www.fnb.co.za/about-fnb/legal-matters/privacy-policy.html.


Where you make a booking for a minor, you will also be required to confirm that you are the competent person in terms of the Protection of Personal Information Act and other relevant laws to provide the minor’s personal information.

Accommodation

General

  • All rates and availability of accommodation quoted are subject to change without prior notice. All information contained on the Company’s website and pricing displays is, to the best of the Company’s knowledge and belief, true and correct, but the Company accepts no liability for any errors and/or omissions and/or inaccuracies contained therein. The Company acts as an agent for Suppliers and bookings constitute a direct agreement between you and the relevant Supplier.
  • If a price displayed contains an inadvertent and obvious error, neither the supplier nor the Company shall be bound by it after correcting the error in the displayed price and taking reasonable steps to inform customers that the pricing has been corrected.
  • Rates quoted are generally on a per person per night sharing basis and are for accommodation only, unless specifically stated otherwise. Additional single supplements may apply.
  • No extra persons will be allowed to check in at the property booked. Accommodation establishments will only permit the exact number of people indicated on the booking confirmation to check in. Any extra persons will need to book additional rooms with the property on check in and pay directly to the property for additional charges.
  • All advertised rates are valid for SA Nationals/Residents only. For holders of any other passport, please contact the reservations team for a quotation.
  • Hotels and establishments providing accommodation undergo renovations from time to time which may impact on your enjoyment Hotels of the accommodation. We are not responsible or liable for any compensation or damages that you or your travel companion/s may suffer due to renovations taking place while resident at the hotel or establishment.
  • The meal plan will be indicated on Your quotation or travel confirmation form.
  • Rates quoted are not available for groups or conferences.
  • For properties not bookable online, pricing will be displayed as a “from” price within the appliable validity period and quotations provided will be subject to availability at the time of completing the booking.
  • The “from” price provides an indication of the lowest price that was available at the time of loading to our site.
  • Pricing may vary due to dates chosen, availability, rate fluctuations, supplier demand and rate of exchange on international travel. Our pricing is generally correct at the time accommodation packages are loaded onto our website, and we change our website as regularly as we can to reflect updated pricing. This pricing is still however subject to change due to the above factors.
  • The Company receives pricing with certain validity periods from our suppliers.
  • The Company reserves the right to amend, modify, cancel or withdraw any accommodation in its sole discretion at any time without notice or liability.
  • Where system downtime occurs neither the Company nor its agents will be held liable for any unforeseeable system breakdowns.

Booking Fees

  • The Company does not impose booking fees on a new booking made through our platform or call centre during normal working hours.
  • Charges are levied for any changes or cancellations to bookings held with the Company as follows:

  • Change & Cancellation fees:

    Domestic accommodation: R160 per booking

    International accommodation: R265 per booking

  • After hours fee for non-emergency assistance in addition to the above R200 per booking

Payment Options

  • Payment on the Company’s website can be made in either eBucks or Rands or a combination of eBucks and Rands.
  • You may not split your payment between more than one eBucks Account or Rand account.
  • Payment in eBucks can be made from your personal eBucks Account or eBucks Business Account.
  • Payment in Rands must be on a valid visa or mastercard card.
  • All card payments must be processed via the Company’s secure website. For last minute bookings card payments are the only payment method accepted. Payment by EFT is accepted for bookings travelling more than 7 working days in the future.

Offer and Acceptance

  • You acknowledge that advertising and placing products on the Company’s Website or quoting the price of products are not considered an offer to purchase.
  • For bookings made via the call centre, once we receive your signed travel confirmation form or your telephonic confirmation of a booking, your booking will constitute an offer to purchase to us in accordance with the Company’s terms and conditions as well as the relevant travel product Service Terms. We will then contact the Supplier to ensure that the product enquired about is still available and at the quoted price, if not we will revert to you with an alternative similarly priced product or the new pricing on the selected product on a new confirmation form.
  • For bookings made via the Company’s website, your offer to purchase will be made when you confirm your booking. Once we accept your offer, a binding agreement is then concluded between us (and where applicable, between you and our Supplier).
  • Notwithstanding any other terms and conditions contained in these Terms and Conditions or in any other document, your offer will only be accepted once your booking has been made and confirmed and payment has been received for the booking.
  • We retain in our sole discretion the right to accept or reject your offer.
  • If You make a booking via the Company’s website, we will summarise on an online confirmation from the details of those products which you have selected to purchase as well as your payment option. You will be requested on the aforesaid online confirmation form to accept our Terms and Conditions by clicking on the space provided. Once You have accepted Our Terms and Conditions, then you will be required to click on the “Pay Now” button. Only once you have clicked on the “Pay Now” button will your booking be reserved and purchased simultaneously. It is your responsibility to ensure the correctness of the information provided by you when making your booking. Under no circumstances will we refund you, should you have made a mistake relating to the details of your purchased product in the event that a Supplier will not permit changes to be made to the booking at an additional cost.
  • Since all mtbeds.co.za products and related services and activities are provided by Suppliers to the Company, we do not, subject to the provisions of the Consumer Protection Act, when and if applicable, accept liability for any actions, errors or omissions on the part of any Suppliers and/or any other service providers, which are governed by their respective rules, regulations and Service Terms.
  • Any special request must be made at time of booking, including but not limited to specific room categories, smoking or non-smoking rooms, interleading or adjoining rooms, specific floors within a property, etc. The Company will relay all requests to the accommodation establishment, and any additional costs associated with the request will be for the cost of the traveller. The Company cannot guarantee that any such requests will be honoured by the Supplier at time of check in, as these are subject to the Supplier’s operational requirements. The Company accepts no liability for the non-delivery of such special requests.
  • You acknowledge that some Suppliers offering certain services and activities may require you and your travel partners to sign their liability waiver and additional terms and conditions prior to participating in the service and/or activity they offer. You understand that any violation of any such Supplier's rules and restrictions may result in cancellation of your and/or your travel partners' reservation(s), in you and/or your travel partners being denied access to the applicable travel product, in you and your travel partners forfeiting any monies paid for such reservation(s), and/or in our debiting your accounts and/or holding you liable for any costs we incur as a result of such violation.
  • You agree to assist the Company to comply with the laws by providing the Company with the documents and information it requires. If you fail to do so or provide false information, the company may refuse to conclude a relationship with you, refuse to carry out an instruction or process and instruction and can also end its relationship with you. TAKE NOTE: The Company will not be legally responsible to you or any person or customer for any loss or damage including financially or non-refunds, you or they suffer should it do any of the things mentioned above or anything else necessary to comply with the laws.

Product Descriptions, Pricing and Availability

  • The descriptions provided for products on the Company’s website are as provided to us by the relevant Supplier. The Company in no way endorses any of the Travel products provided by our Suppliers nor do we control the pricing, availability or delivery of these products; therefore, we cannot be held responsible for any inaccuracies, changes in pricing, unavailability or quality of a Travel product.
  • The availability of any Travel product for bookings to be made via the Company’s website or call centre are dependent on the availability of the Supplier's Travel products. We may without prior notice change the description or pricing or even discontinue the availability of Travel products which are available via the Company’s website or call centre. Promotions may be subject to certain additional terms and conditions.
  • All Travel Product prices are quoted in South African Rand. Prices are valid at the time of quotation and can only be guaranteed once payment has been received in full. For bookings made via the Company’s website, prices are guaranteed once you have reached the booking confirmation screen, errors and omissions excepted. Where a Travel product has an international element and the quoted rates are based on another currency other than South African Rand, the amount quoted will be dependent on such fluctuations, which cannot be predicted by us in advance. The applicable rate of exchange which will be applied to your booking can only be confirmed once payment has been made in full for your booking. We reserve the right to charge you the product's actual price as increased by currency fluctuations as well as any surcharges imposed by a Supplier to cover increases in transportation costs, including the costs of fuel and security charges, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports.
  • For the avoidance of doubt, it is recorded that we reserve the right to charge you the product's increased price, notwithstanding the fact that you have already signed or confirmed acceptance of the travel confirmation form. We will however first inform you of said product's increased price and should you omit or refuse to provide us with the required consent, then we will not proceed to book the product on your behalf.

Changes & Cancellations

  • All requests for changes and cancellations are dependent on the Supplier's cancellation and refund policy and Service Terms. Once You have accepted the travel confirmation form, all cancellations, for whatsoever reason, will carry a penalty under the Supplier's Service Terms which may in certain instances be up to 100% of the total cost of the travel package. In addition, the Company will charge an admin fee on all changes and cancellations.
  • No refunds will be made for no-shows or for any partially or fully unused services. Should travellers choose to check out early from an accommodation establishment for whatever reason, the responsibility lies with the traveller to state the circumstances/grievances to the general manager of the property prior to check out, and if there is any communication from the property with regard to any possible partial refund, this must be furnished to the Company in writing from the property. Should travellers choose to check out after grievances have been brought to the attention of the general manager and a suitable resolution has not been reached, any charges related to rebooking at an alternative property will be at the traveller’s own expense.
  • Overbookings: in the event that the Company is obliged to cancel a traveller’s booking due to an overbooking situation with any Supplier, the Company undertakes to offer an alternative of a comparable standard, or a full refund.

  • Change & Cancellation fees:

    Domestic accommodation: R160 per booking

    International accommodation R265 per booking

    After hours fee for non-emergency assistance in addition to the above R200 per booking

  • Force Majeure

    Except where otherwise stated in these terms and conditions, we unfortunately cannot accept liability for compensation where the performance of our contractual obligations to You is prevented or affected as a result of force majeure
    In these terms and conditions, “force majeure” means any event which We or our supplier could not (even with all due care) foresee or avoid. Such events may also include war or threat of war, riots, civil strife, terrorist activity or threatened terrorist activity, industrial or labour disputes, natural or nuclear disaster, adverse weather conditions, pandemics or epidemics, fire and all similar events outside our reasonable control.

Valid Travel Documents

  • For domestic travel - It is your responsibility alone to ensure that you and your relevant travel partner(s) are in possession of valid South African ID documents for your trip, as the accommodation establishments will require sight of your ID document on check-in.
  • For international travel - It is your responsibility alone to ensure that you and your relevant travel partner(s) are in possession of valid passports for the duration of your trip. Some destinations require that one's passport be valid for a certain length of time; in general, 6 (six) months after completion of travel. You may also be required to obtain a visa, health certificates or any other travel related documents for some destinations, even as a transit passenger, prior to departure, and it is your responsibility to do so.
  • For information on passport, visa requirements, health certificates, vaccinations or any other travel related documents and requirements, you should contact the embassy, high commission or consulate of the country to which you will be travelling or alternatively contact the Company’s’ call centre for further assistance, prior to and at the time that you are making a booking via the Company. If you are not travelling immediately after making the booking, then you should contact the same aforesaid bodies timeously before you commence your travel to ensure that the requirements which are applicable to you and your travel partners have not changed and that you and your travel partners' travel documents remain valid for all flights, destinations and planned stopovers.
  • A failure to travel with the correct documentation could result in you and/or your travel partner(s) being refused travel, entry to the country of your destination or stop–over, deportation or incarceration and in such circumstance(s) you and your travel partner(s) shall not hold the Company liable for any costs, claims, consequences or damages suffered of whatsoever nature, arising from your and/or your relevant travel partners' failure/omission to ensure that he/she has complied with all travel documentation requirements. You will also fully indemnify the Company against all claims by any person, including your relevant travel partners, for all damages, fines, penalties, causes of actions, costs (including all legal fees on an attorney and own client scale, resulting from Your and/or Your travel partners' failure/omission to ensure that he/she has complied with all travel documentation requirements).

Travel Insurance

  • Travel Insurance cover is not included with any of the products or services available through mtbeds.co.za. It is strongly recommended that you as well as those travelling with you take out adequate insurance cover such as cancellation due to illness, accident or injury, personal accident, personal liability and loss of or damage to baggage and sports equipment. You undertake all activities associated with mtbeds.co.za products and services at your own risk.
  • Although most travel, including travel to international destinations, is completed without any serious incidents, certain travel destinations, products and services may involve greater risks than others. It is your and your travel partners' sole responsibility to research and ascertain the risk associated with certain travel destinations, products and services, including but not limited to: the method of travel, travel routes, travel itineraries, travel experiences and travel destinations. By offering for sale travel products and services, we do not represent or warrant that such travel products or services are advisable or without risk, and accordingly We are not liable, subject to the provisions of the Consumer Protection Act, when and if applicable, for damages or losses that may result from such travel.

Contact Information

  • Office hours: Mondays to Fridays, 08:30 – 17:00
  • Contact number: 087 730 0073
  • Email us: reservations@mtbeds.co.za
  • Closed on weekends and public holidays, including Easter Weekend (Friday to Monday) Any time outside of these standard office hours are treated as After Hours. Customers are urged to only engage mtbeds.co.za in an After Hours request in the case of an emergency.
  • After hours emergency number is shown on the traveller’s voucher in the case of a confirmed booking with the Company.
  • Fees are charged per transaction in addition to the relevant standard fees.
  • After hours (non–emergency) Assistance fee: R200