FAQ

BOOKINGS

How do I book accommodation on the mtbeds.co.za website?

Browse in the destination pages to find a suitable property for your requirements.
Enter all dates and traveller information and where live availability is shown online, proceed to confirm and make payment if you are happy with the cancellation conditions.

Why can I not complete my booking if not all travellers are SA Residents?

Rates and offers shown on the website are for SA Residents only. If any member of the travelling party is not an SA Resident, your enquiry will come through to our call centre for one of the team to put together an applicable quotation based on passport nationality of the travellers.

Why am I not able to complete my booking online for some types of accommodation?

Game Lodges and some other properties do not have live online availability so your request will be provisional and our team will need to contact the property and check availability and updated pricing for you via email.

Why does the price say “from” on the website?

The “from” price provides an indication of the lowest price that was available at the time of loading to our site.
Pricing may vary due to dates chosen, availability, rate fluctuations, supplier demand and rate of exchange on international travel.
mtbeds.co.za receives pricing with certain validity periods from our suppliers.
The mtbeds.co.za website is updated regularly in order to provide customers with the best available pricing.

How do I change or cancel my booking?

All bookings must be changed or cancelled directly with the mtbeds.co.za call centre in writing.
Supplier penalty fees will apply and will be advised at the time of the change or cancellation request.
If an emergency change or cancellation needs to be made outside of our office hours, kindly refer to our After Hours Emergency section.

What does B&B, DBB, FB, AI RO and HB mean?

“B&B” means Bed and Breakfast.
“DBB” means Dinner, Bed and Breakfast.
“HB” means Breakfast and Dinner.
“FB” means full board which includes Breakfast, Lunch and Dinner.
“AI” means Breakfast, Lunch, Dinner and selected drinks as specified by the establishment.
“RO” means Room Only and does not include any meals.

PAYMENT

Which bank cards are accepted for payment?

Can I pay with eBucks and/or Rands when booking with mtbeds.co.za?

Yes, payment may be made either fully in eBucks, Rand or with a combination of both.

After-Hours & Emergency Assistance

What are mtbeds.co.za operation hours?

Our standard office hours are:
Monday to Friday 08h30 – 17h00
Contact details:
Contact Number: 087 730 0073
Email us reservations@mtbeds.co.za.
Closed on weekends and public holidays. Any time outside of the standard office hours is treated as after hours and customers are urged to only contact mtbeds.co.za with an after hours request in the case of emergency.

What classifies as an emergency?

If a confirmed booking has been made with mtbeds.co.za, but a customer is experiencing difficulty with checking in at the accommodation booked through mtbeds.co.za.
If urgent booking changes must be made in terms of a change or cancellation:
On the evening of departure
Within 72 hours of travelling over weekends.

Is there an additional fee for After Hours service?

Yes, if After Hours assistance is requested and this is not viewed as a travel emergency as detailed above, a handling fee will be charged over and above the standard fees and any supplier charges incurred.

What are mtbeds.co.za emergency hours and contact information?

General international travel rules for bookings outside of South Africa

Are there passport requirements when travelling outside of South Africa?

A passport must be valid for a minimum of 6 months beyond the return date into South Africa, and all South African passport holders are required to have a minimum of three blank pages in their passport excluding the front and back cover in order to enable entry visas to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.

Are there visa requirements when travelling outside of South Africa?

Visa requirements vary from country to country, and travellers are required to fulfil the entry requirements for each country for their entire itinerary, including all applicable stop over or transit destinations.
Travellers should confirm these requirements with the relevant High Commissions, Embassies and/or consulates at the time of booking at least two months prior to departure to ensure that they are aware of any changes to a country’s entry requirements.
The onus is on the traveller to check the entry requirements for all destinations to be visited or travelled through.
mtbeds.co.za can assist in providing this information for the relevant embassies. Please note that the mtbeds.co.za team are not visa consultants and will not be held liable should you fail to fulfil any passport, visa or other immigration requirements.

Is International Travel Insurance Included?

When using a qualifying FNB/RMB Private Bank card to purchase international return air travel tickets, limited global travel insurance is provided at no cost. To find out more about this benefit please visit the FNB website Insurance, Travel section or contact Global Travel Insurance help desk on 086 149 0100.
For additional cover via our partner TIC please chat to your travel consultant for a quote.

Does travelling outside of South Africa involve any health and/or COVID vaccination requirements?

Health requirements and COVID vaccination requirements differ from country to country. Kindly contact your nearest Travel Clinic or consult your GP for up to date information.
Further information is also available at www.iatatravelcentre.com

Complaints, compliments and queries

Where can I send a complaint, compliment or other feedback on any aspect of mtbeds.co.za service or bookings?

Your feedback is valuable. Please visit the “Contact us” section of our website, email us at care@mtbeds.co.za or via our call centre on 087 730 0073 to speak to one of our team supervisors.